RETURN POLICY

Last updated June 28, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

RETURN PROCESS

To return an item, please email customer service at info@3dpug.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

3D PUG

Attn: Returns

RMA #

42, Triq P.P. Castagna

Birkirkara, BKR 1602

Malta

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us to arrange a refund or exchange.

Please Note

● No refunds are guaranteed if a product is returned without a Return Merchandise Authorisation (RMA) number.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@3dpug.com

SHIPPING & DELIVERY POLICY

Last updated June 28, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees

We offer shipping at the following rates:

Standard Economy

3 - 12 business days

€0.00 - €7.50 €3.00

€7.50 - €15.00 €6.00

€15.00 - €30.00 €7.00

€30.00 and up Free Shipping

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:

Russia

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: info@3dpug.com

Online contact form: http://www.3dpug.com#contact-us